SnapChef Support

Need help with SnapChef? Email hello@hibernyte.com and we'll reply by email. Quick answers to common questions are below.

How do I contact support?

Email hello@hibernyte.com, or open Settings → Help & FAQs in the app and tap Email us. Tell us your device, iOS version, and what happened.

How do I restore my purchase?

Open Settings, tap your plan (Free plan or Premium), then tap Restore purchases. The upgrade screen has a Restore button too. Use the same Apple ID you subscribed with, and sign in to the same SnapChef account.

How do I cancel or manage my subscription?

Subscriptions are billed and managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions. Deleting the app does not cancel a subscription. Refunds are handled by Apple at reportaproblem.apple.com.

How do I delete my account?

Open Settings → Delete account. This permanently removes your account and synced content and, if you signed in with Apple, revokes SnapChef's Sign in with Apple access. Cancel any active subscription separately in your Apple ID settings.

What happens to my photos and data?

Fridge photos are sent through OpenRouter to an AI model (currently OpenAI) to detect ingredients and generate recipes, then discarded; we don't store them. SnapChef shares limited app events with Meta to measure ads (with your advertising identifier only if you allow tracking when iOS asks), and with TikTok only if you allow tracking; you can change this any time in iOS Settings. Full details are in the Privacy Policy.